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The innovation process
begins with a creative idea. |
The
innovation process does not begin with an
idea at all. It begins with the collection
and prioritization of all the criteria that
will be used to judge the value of an idea.
With these inputs, idea generation is
focused, enabling entrepreneurs and
companies to increase their chances of
devising breakthrough products and services. |
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Entrepreneurial
passion & vision are the keys to start-up
success. |
Passion and vision are important, but they
are not enough. The key to start-up success
is a product that meets customer needs.
Failure to understand customer needs is the
reason 90% of all new products fail and why
only 11% of all venture-backed companies get
to liquidity. |
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New addressable markets can be discovered
with top-down or bottom-up solution
analysis. |
Addressable markets should not be defined or
quantified by the product or service. They
should be defined based on the customer
need. Without a proven definition of a
customer need and a rigorous market
definition based on that need, companies
struggle to identify and quantify new
addressable markets. As a result, they risk
launching products that are likely to fail. |
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Companies must be customer focused in order
to succeed. |
Companies must focus on the job the customer
is trying to get done – not on the customer
– in order to succeed. The job must be the
primary unit of analysis. A focus on the
customer and the competition offers no
guarantee of success. |
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Customers often do not
know, or can not effectively communicate,
their actual needs and requirements. |
Customers know, and can communicate, their
needs perfectly well. The problem is that
companies do not know how to define “need”
or how to listen to customers. This is the
number one reason new products fail. Unless
the job is the unit of analysis and all
inputs adhere to strict rules regarding
structure and format, companies are
capturing the wrong inputs into innovation. |
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Innovation, by its
very nature, is a disorderly,
trial-and-error process that cannot be
organized. |
Innovation, like any other business process,
can be organized. Companies have found it
difficult because there is disagreement on
just what innovation is, the sequence in
which the process should be executed, and
which inputs are needed to succeed. When
innovation is executed in the correct
sequence and with the right inputs,
trial-and-error iterations can be reduced
and the chance of success can be
significantly increased. |